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FONT OFFICE PATIENT ADMINISTRATOR – JOB SPEC

Isokinetic Medical Group is an internationally recognised leader in the fields of sports injury treatment, orthopaedic rehabilitation and research with over 30 years’ experience successfully treating patients. The medical team relies on the co-operation of well over a hundred experts including doctors and physiotherapists. Using our own treatment model, we ensure that each of the 10,000 patients we see every year receive the very best quality of care possible. Our model is unique because it places the patient at its heart – doctors and physiotherapists co-operate on a level not seen in the medical world. This ensures that you, the patient, get back to health as quickly as possible whilst being kept up to date with your recovery progress.

We are passionate about people living an active lifestyle, so when injury or pain gets in the way, we are here to help you to achieve your goals to do the activities that are important to you. This may mean recovering from injury to get back into a team sport but may also be to play with your grandchildren or remain competitive with your children! Whether your activity is gardening, dance, yoga, tennis, rugby or football, we want to help you do the things you love doing better than before and for as long as possible. We will help you with any musculo-skeletal injury, which may or may not be a sport related, to reach a diagnosis and a care plan to get you back doing the things you love. We offer a doctor (physician) led service with experts in sport and exercise medicine working in a multidisciplinary team of physiotherapists, osteopaths and rehabilitation specialists to help you recover. 

Isokinetic has revolutionised the way sports rehabilitation is delivered. We have extensive experience in professional sport, but know the same philosophy and standards apply to all patients, whether you be 5 or 95 years old! We divide rehabilitation into five distinct phases and assign a doctor to case-manage each individual patient, ensuring you get the best possible care and support throughout your treatment.  Learn more about our five phasesManaging patient care and the entire rehabilitation process is what we do best.  We also have close links in the local area, London and around the world, and can assist you in finding the right orthopaedic surgeons, MRI scans, or whatever else may be necessary for your recovery. You need look no further than us for a comprehensive and excellent service!

Our Central London clinic is our first outside of Italy. With our vast experience managing musculo-skeletal injuries and the injury rehabilitation process, we are a FIFA Medical Centre of Excellence, offering expert Musculoskeletal and Sports Medicine consultations, effective rehabilitation treatment and recovery programmes.  Our new international flagship centre opened on 29th September 2014 at 11 Harley Street. 

Our facilities are what you would expect from the premier treatment and rehabilitation facility in Central London, particularly as we care for professional athletes, international patients and a general public that expect the best. Set over three primary floors there are four fully equipped medical consulting suites and 3 combined rehabilitation and treatment gyms. Additional unique features are our multi-depth aqua therapy pool and an indoor movement science room (our innovative “Green Room”). In addition to our locker rooms and shower facilities, patients can relax in our lounge areas. We also use off site outdoor sports fields for that vital end phase rehabilitation work to get you back better than ever! 

JOB TITLE: Front Office Patient Administrator

JOB TYPE:
Full-time

START DATE:
As soon as possible

HOURS:
total 40 hrs per week (1 Saturday morning per month). Shifts to be defined

LOCATION:
11 Harley Street, London, W1G 9PF

JOB BRIEF: 
The role is integral part of the Administration Team at Isokinetic Medical Group - FIFA Medical Centre of Excellence.

REASON FOR OPPORTUNITY: 
This role replaces a staff member returning to Italy for personal reasons.

MAIN DUTIES/RESPONSIBILITIES:

  • Centre opening and closing
  • Receiving patients at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Answering incoming calls
  • Managing daily incoming emails
  • Managing the doctors’ clinic
  • Patients’ activity monitoring

SKILLS & EXPERIENCE:

  • Multitasking and time-management skills, with the ability to prioritise tasks
  • Microsoft Office knowledge
  • Clear verbal and written communication
  • Providing information/directions


BEHAVIOURS:

  • Customer service attitude
  • Professional attitude and appearance
  • Attention to Detail and Accuracy
  • Results Orientated
  • Teamwork
  • Strong work ethic
  • Availability
  • Proactivity
  • Ability to resolve problems
  • Good listener and collaborative
  • Good time management skills and organised in planning tasks


Salary preview: £23,600 per annum plus bonuses


To apply for this opportunity, please send your resume to: l.demitri@isokinetic.com

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