Our Central London clinic is our first outside of Italy, from where we have provided world-class and innovative treatment for more than 27 years. With vast experience managing sports injuries and the injury rehabilitation process, we are a FIFA Medical Centre of Excellence, offering expert Sports Medicine consultations, effective rehabilitation treatment and recovery programmes. Our new international flagship centre opened on 29th September 2014 at 11 Harley Street.
WHAT WE DO
Although we do work with professional athletes and sporting organisations, we treat people at all levels of sport, whatever their injury. We seek to provide patients with a diagnosis, physio, integrated rehabilitation services and a recovery from a wide range of orthopaedic and musculoskeletal problems. Knee injuries are our speciality, especially issues affecting the anterior cruciate ligament (ACL) – although we are equally effective at treating a wide range of acute or chronic injuries sustained playing rugby, football, running, skiing, or during other sport, exercise or simple everyday life. Whatever your injury, we can offer an expert medical consultation and create an accelerated rehabilitation programme to help you recover. Book a consultation online now.
Isokinetic has revolutionised the way sports rehabilitation is delivered. We divide rehabilitation into five distinct phases and assign a doctor to case-manage each individual patient, ensuring you get the best possible care and support throughout your treatment. Learn more about our five phases. Managing patient care and the entire sports rehabilitation process is what we do best. We also have close links in the local area, London and around the world, and can assist you in finding the right orthopaedic surgeons, MRI scans, or whatever else may be necessary for your rehabilitation.
Our facilities are what you would normally expect to find only in an elite sports or military Sports Medicine & rehabilitation environment. Set over three primary floors there are four fully-equipped Sports Medicine consulting suites and 3 rehabilitation gyms, alongside a multi-depth aquatherapy pool and an indoor field (our innovative “Green Room”). We also have indoor training facilities at Lord’s Cricket ground and other outdoor sports fields for further rehabilitation work. In addition to our locker rooms and shower facilities, patients can relax in our lounge areas.
YOUR FIRST APPOINTMENT
Your first appointment will be at least a 40 minute consultation with one of our Sports Medicine Doctors – so be sure to bring any recent X-ray or other scan results when you come. We’ll cover your medical history, key lifestyle information, your expectations of recovery and personal goals. Taking all of this into account, your doctor will become your personal Case Manager, guiding you through the entire process. We may also move to the gym for an initial rehabilitation session and functional evaluation, so it is also a good idea to bringing appropriate gym kit. And finally, please book yourself out of your diary for a few extra minutes to fill in the various forms we will need from you, and booking in the rehabilitation sessions (if appropriate).
YOUR JOURNEY BEGINS
Right from your first appointment your doctor will start to prepare a customised rehabilitation plan. Exercise is the key to our model of care, so you should expect to start rehabilitation sessions in the gym or pool almost immediately. Sessions typically last 90-120 minutes, although many patients like to stay longer.
PRIVATE MEDICAL INSURANCE
We are recognised by all of the major insurers for our services and have direct billing agreements with BUPA, AXA-PPP, Allianz, Aviva, Vitality and CIGNA. We can directly bill those insurances on your behalf. If you are covered by any other private health insurance company, you will need to settle your account with us directly after each appointment and claim the costs back from your insurance company. If we do bill directly please do be aware of your policy details, especially around annual benefit limits and excesses. We do not like surprises for you.
Owing to the large number of claims processed by the insurance companies, it can take time for a claim to be processed. On some occasions, it may be several months before we are notified that a claim is not going to be paid in full. We will notify you of this as soon as we receive the information, but please be aware that this may be after your treatment has been completed.
Dealing with insurances will likely form part of our relationship with you. We know that dealing with insurance can sometimes can be annoying or seem complicated. This is why we recommend that you start with understanding the limitations on your personal policy. Our experience tells us each individual’s policy can be completely different, so it is important to establish exactly what you are covered for, as well as if there are restrictions on the number of appointments, annual excesses, or a maximum benefit allowance. We are here to help you at any time, but we believe that if we can collectively understand your insurance from the very beginning, this allows us all to just focus on your recovery thereafter.
As a first step please come with a pre-authorisation code and your membership number for this first appointment with the doctor (Consultant in Sport and Exercise Medicine). After this, we will help you understand what other treatment sessions then need to be pre-authorised before commencing the sessions.
Please be aware that any annual excesses, co-payments or shortfalls on your policy will need to paid by you in full.
Embassy or sponsored patients should always present with a letter of guarantee on headed paper stating who is responsible for the consultation and treatment at the clinic and where exactly the invoice needs to be directed. Without the letter of guarantee, you may be asked to settle your own account.
HOW TO FIND US
You can reach us easily by public transport. We are based at 11 Harley Street in London’s West End, just a short walk from Oxford Circus and Bond Street tube stations. There is vehicle access too, should you need to be dropped off or collected at the door. Find us on Google Maps.
MEET THE TEAM
Our clinical team in London is led by our Sports Physicians - Dr Phil Batty and Dr Matthew Stride, consultants in Sport and Exercise Medicine, with a strong experience in Sports Rehabilitation. Their experience is across Football, Rugby, Olympic Sports and at the Ministry of Defence’s state-of-the-art Headley Court Medical Rehabilitation Unit. The clinical team is also supported by one of the world’s leading Sports Medicine specialists, Dr Peter Brukner, whose work has been rewarded with a Medal of the Order of Australia. Dr Brukner's achievements are too many to list, to read his full history, click here. All our doctors, sports physiotherapists and Sports Science experts work closely together to ensure that the focus is on our patients, not just their injury. Our administration team complete the triangle of patient care, working with you to manage logistical and financial considerations.
Of course, if you are ever in the area and want to visit our clinic to learn a little more, our doors are always open!
You can keep up with the latest news from us on our Twitter and Facebook accounts
COMMENTS, SUGGESTIONS & COMPLAINTS
We encourage feedback.
Should you have any comments, suggestions or complaints please raise these initially with your practitioner.
If not satisfied you may put your comments, suggestions or complaints in writing to the Registered Manager (Michael Davison) at our address:
Isokinetic Medical Group 11Harley Street London W1G 9PF
or on email to:
Written complaints will be acknowledged within 2 working days and we aim to give a formal response to complaints within 20 working days.
You may also make comments or suggestions about this guide to the above address.
Should you be unhappy about the way in which your complaint has been dealt with, you may raise the matter with the Care Quality Commission - Care Quality Commission, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA
Tel: 03000 616161